FAQs

• Where do you ship to?
  We ship worldwide! Please see below for delivery time frames.
• What are your shipping services and time frames?
  FREE EXPRESS WORLDWIDE SHIPPING

  Australia, Japan, China

  1-4 Business Days

  United Kingdom, United States, Canada, Germany

  1-5 Business Days

  REST OF WORLD

  If your country is not listed above it will fall into this category

  3-6 Business Days

  We offer FREE Express shipping to all countries through DHL.

  *Shipping times are subject to stock availability and exclude clearance/customs delays

• Handling

  All orders will be dispatched from our warehouse within 2 business days. Selfie Skin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses. However, Selfie Skin understands this can happen and will help as much as possible to ensure you get what you’ve ordered. In the unlikely event this occurs please contact. hello@selfieskin.com.au

• How do I track my order?

  Once your Selfie Skin parcel has been shipped, you will receive a shipping confirmation email entailing your tracking details. You can track your parcel using this link provided in this email.

  Once your parcel has reached the destination country, it is best to track it with the local carrier/postal service. Please see local carriers for the following countries:

  Australia

  • Australia Post: https://auspost.com.au/
  • DHL Express: http://www.dhl.com.au/en/express/tracking.html

  United States

  • USPS: https://tools.usps.com/go/TrackConfirmAction_input
  • DHL Express: http://www.dhl.com.au/en/express/tracking.html

  Canada

  • Canada Post: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1
  • DHL Express: http://www.dhl.com.au/en/express/tracking.html

  United Kingdom

  • Royal Mail: https://www.royalmail.com/track-your-item#/
  • DPD: http://www.dpd.co.uk/service/

  Europe

  • Please refer to tracking provided in shipping confirmation, as well as local countries postal service. International
• Will my parcel be delivered to my address?

  Yes of course! Your parcel will be delivered to the address provided at the time of purchase. If you are not home at the time of delivery, your parcel will be redirected to your local post office for collection.

  *Please note: UAE customers must collect their parcels from their local post office.

• What if my country does not have a post code?

  All addresses are required to be written in English have a valid postcode.

  If your address does not have a post, please enter the following in the postcode field 00000